Please check to ensure your return meets our returns policy before posting, returns that do not meet our returns policy will be refused and returned.
Please do make sure you include your packing slip or a piece of paper with your full name, email or order number. If you send back a return without any information our team will not know the return is yours and it will delay your return until you reach out to us.
Orders must be received by us within 14 days of the delivery date. Please check when you signed for your parcel before posting. Orders that are late will not be accepted and will be returned at the customers’ expense.
We will not accept any returned merchandise where there is any indication that the item has been used. In such cases the item will be returned to the purchaser.
Items must have all tags still attached, including outside tags.
You are liable for the package until it has been delivered to us so we recommend you send the item tracked.
Goods should be returned to;
POPPY LANE CLOTHING
Johnsons Court Shopping cCentre
Returned items must be in new and unworn condition with all of the original packaging and
You will be notified by email once returned goods have been received, approved for refund and your refund has been processed to the original card, less the original shipping cost.
If you wish to exchange an item for a different size please return the item to us as stated above, filling in the relevant section on the returns form. We will ship your alternative size once we have received your returned goods.
If the alternative size is unavailable we will notify you and credit the original card.
We do not exchange items for alternative styles. If you would like to try something different we suggest you return the item for a refund and start a new order for your new styles.